What factors most likely contribute to Chen and Johan's communication problem?

The communication problem between Chen and Johan is likely influenced by both emotional interference and communication style. Emotional interference refers to the obstacles that arise in communication due to the emotions that individuals bring into a conversation. For instance, if either party is feeling anxious, frustrated, or defensive, these emotions can cloud their judgment and affect how effectively they convey and interpret messages.

Communication style encompasses the unique ways that individuals express themselves and interpret information, which can vary widely based on personal experiences, cultural backgrounds, and even personality traits. If Chen and Johan have different communication styles, such as differing approaches to assertiveness, directness, or even non-verbal cues, it can lead to misunderstandings and misinterpretations of each other's intentions or meanings.

In this scenario, both factors contribute significantly to the breakdown in communication, making them jointly responsible for Chen and Johan’s challenges in effectively connecting with one another. Understanding and addressing both emotional dynamics and communication styles would be essential for improving their interactions.