What initial questions should Phil and Brenda consider individually?

Considering what exactly one is upset about is a crucial initial step for both Phil and Brenda. This reflection allows them to identify the root cause of their feelings and the specific issues at hand. Understanding their emotions can lead to clearer communication and more constructive dialogue. By pinpointing the precise triggers of their upset, they can express their concerns effectively and work toward a resolution rather than simply reacting out of anger or frustration.

Taking time to analyze their emotions also prepares them to engage with each other more thoughtfully. It encourages a focus on resolving the underlying issues rather than getting caught up in argumentation or defensiveness. The clarity that comes from this self-reflection is pivotal for any successful conversation aimed at conflict resolution.