What was the likely cause of frustration for the customer at Sammy's?

The likely cause of frustration for the customer at Sammy's stems from the lack of communication preventing the seamstress from knowing about the request. Effective communication is crucial in any service-oriented business. If the seamstress was unaware of the customer's specific requests due to inadequate communication, this could lead to misunderstandings and unmet expectations, resulting in customer dissatisfaction. Clear communication allows service providers to understand and fulfill customer needs accurately, ensuring a positive experience. In this context, any assumptions or gaps in communication could easily create frustration for the customer, as their expectations would not align with the seamstress's understanding of the task at hand.