When interacting with customers, what is a crucial non-verbal cue to convey?

Maintaining eye contact is an essential non-verbal cue when interacting with customers because it demonstrates engagement, attentiveness, and confidence. When you make eye contact, it helps build a connection and shows the customer that you are actively listening to them and valuing their input. This non-verbal communication fosters trust and rapport, which are vital in customer service environments.

In contrast, vague gesturing can be perceived as uncertainty or disinterest, while avoiding smiling can create a colder interaction, making customers feel unwelcome or unappreciated. Additionally, crossing your arms might suggest defensiveness or closed-off behavior, which can further distance you from the customer. By focusing on eye contact, you enhance the effectiveness of your communication and contribute positively to the customer's experience.